Oops – My Mistake!Posted: March 13, 2014
As long we there are people working in your business, there will be human errors. It’s what you do after the mistake that minimizes the impact.
I don’t expect everyone to be perfect, least of all myself! But I do expect accountability. When your mistakes impact others, apologize, take responsibility for the error, immediately correct the mistake if at all possible, and offer a commensurate bonus gesture or gift. Now the hard part – move on. Even if your mistake caused a doozy fall that will have you limping for awhile, it’ll be easier to move forward, if you’re not looking back.